Returns and Refund Policy
Spark Modern (designated ‘SM’) wants you to be highly satisfied with your purchase; however, SM knows that at times a return is necessary. This is SM’s return policy:
You must notify us before attempting a return in order to get authorization and the proper return address. Pillow covers must be in their original UNUSED condition (clean, no odors, etc.) and returned with the original packaging. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer.
SEVEN DAY RETURN WINDOW for all pillow covers. These pillow covers may be returned or exchanged within 7 DAYS OF DELIVERY of shipment (SM uses the date stamp of the delivery agent as the date stamp for delivery).
To return or exchange a pillow purchase you must follow these steps:
- Notify SM at email@example.com before returning the order so that we can give you authorization and a mailing address.
- Pillow covers must be in their original unused, unwashed condition, and sent back with all original packaging.
- Shipping costs are NON-REFUNDABLE, and all costs for return shipment are the responsibility of the customer.
- Returns incur a TWENTY (20) PERCENT RESTOCKING FEE. Exchanges have a TEN (10) PERCENT RESTOCKING FEE.
- SM recommends choosing a reliable return shipping carrier, insuring the package, and requesting delivery confirmation.
***If you return a package without following the proper steps as above, your refund will not be processed.***
If you are unsure of whether the color or texture of a pillow will work in your space, you may request a swatch of the fabric. You should also contact us if you need a size recommendation.
We reserve the right to update this return policy at any time.
Cancellations can be made within 3 days from the order date without incurring a cancellation fee. The cancellation fee is TEN (10) PERCENT of the product total and is in place because all our pillows are custom cut and made to the size you specify when you order. If you cancel, we may have already used our supplies and resources to start work on your specific pillow(s). No cancellations can be made once the order has shipped.
If an item arrives and is damaged, please contact us immediately so we can work with you to repair or replace the item. We will not accept claims when notified more than 72 hours after package delivery.
It is important to keep in mind that some fabrics have certain natural characteristics that should not be considered as defects. Linen fabrics may have occasional loops and slubs, which are due to the nature of linen fibers and the rustic surroundings of the weaving process. Handprinted fabrics may show insignificant misprints and random flecks. Handwoven and hand-dyed textiles may have irregularities inherent to the techniques used in creating the fabric.
Commitment to Privacy
Your privacy is very important to Spark Modern, LLC (designated ‘SM’). SM is committed to protecting your privacy. We use the information we collect about you to process orders and personalize your experience at SparkModern.com and any other domains that SM may use.
Spark Modern’s Use of Information Collected
SM collects personally identifiable information only for providing the services you voluntarily request, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, and or notifying you of new products and any other changes to the website and or services that may affect you. When you voluntarily submit personally identifiable information to SM, you understand that you are agreeing to allow SM to access, store, and or use that information for those purposes.
SM will not sell or give any personally identifiable information to any third parties.
Terms of Service
Thank you for visiting SparkModern.com. We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Spark Modern (designated ‘SM’) provides and maintains SparkModern.com as a service to our customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of SparkModern.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since SM may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at firstname.lastname@example.org.
This website is expressly owned and operated by SM. Unless otherwise noted, all design and content featured on SparkModern.com, including navigational buttons and images, artwork, graphics, photography, text, and the like, are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by SM. This website in its entirety is protected by copyright and applicable trade dress. All rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of SM. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from SM. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
Limitation of Liability
Given the unpredictability of technology and the online environment, SM does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. SM shall not be liable for damages of any kind related to your use of or inability to access this website.
You agree to indemnify, defend, and hold harmless SM, its officers, agents, employees, and licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorney fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on SparkModern.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an SM product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, SM shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SM shall issue a credit to your credit card account in the amount of the incorrect price.
At SparkModern.com, we go out of our way to create the kind of distinctive textiles for which the SM aesthetic is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock may not be refreshed. That means that once an item is sold out, it may be gone for good and not appear on the website again. When an item featured on SparkModern.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at email@example.com.
SM products displayed on the website are available online only. The prices displayed on the website are quoted in USD.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
Although we will make every effort to respond quickly to applicable email messages and social media outlets (InstaGram, Facebook, etc.), SparkModern.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding SparkModern.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through SparkModern.com shall become and remain the property of SM. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
Trade Professions and Wholesale
SM provides special discounts and additional offers to trade professionals. Please contact SM directly to see if you qualify at firstname.lastname@example.org.
If you're a brick and mortar shop and you're interested in carrying our pillows, email us at email@example.com with a list of items that you need to purchase and for pricing and timeline information.